UX Case Study
CORE CONTACT
Core Contact
What was the issue?
Steps missing in for customers to self-dispatch for hard drive failure related issues. Needed ePSA codes for verification which would need to dive into another application to retrieve one.
Also, the modal to enter the ePSA codes is NOT available in the optimized Dell Design System – DDS 2.0
Solution
Provided detailed form steps with ePSA code solution and Mail-in-Repair how it works solution.
